If you are a Wriggle customer, or just visiting our website, this policy applies to you. Wriggle, which is the trading name of Wriggle Local Limited (registered asa data controller at the UK Information Commissioner’s Office under number ZA136380) is committed to protecting the privacy of all visitors to our websites www.getawriggleon.com and www.bristolpantry.com and all visitors who access our websites or services through any mobile application (together,"Websites"). Please read the following privacy policy which explains how we use and protect your information.
If you are a registered Wriggle customer or a visitor to our website we act as the‘data controller’ of personal data. This means we determine how and why your data are processed. We are registered as a data controller at the UK Information Commissioner’s Office under number ZA136380.
From the first moment you interact with Wriggle, we are collecting data. Sometimes you provide us with data, sometimes data about you is collected automatically.
Here’s when and how we do this:
You browse any page of our Websites
We call you
You request a demo of Wriggle
You receive marketing messages from us
You view and purchase listings
You chat with us for customer support
You connect integrations (like Facebook or Google)
You opt-in to marketing messages
Your name, telephone number, email address, date of birth, postcode (home and office)
Wriggle does not store the bank details which you added before making a purchase on the Websites. These are securely held on the servers of our payment provider, Stripe.
For restaurant partners, we store your bank account number and sort code.
Where you purchased from, what you purchased, how many covers you purchased, how much you spent, what date you purchased on, the redemption date - and any feedback you provided about the purchase afterwards.
Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version.
Your URL clickstreams (the path you take through our site), products/services viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions.
We don’t collect any "sensitive data" about you (like racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, and offences or alleged offences) except when we have your specific consent, or when we have to to comply with the law.
{{toggleMessage('really-sensitive-data')}}Wriggle is a service directed to and intended for use only by those who are 18 years of age or over. We do not target Wriggle at children, and we do not knowingly collect any personal data from any person under 18 years of age.
{{toggleMessage('childrens-data')}}Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:
Managing your purchases (like sending purchase confirmations to restaurants), login and authentication, remembering your settings, processing payments, hosting and back-end infrastructure.
Legal basis for this data usage:
Testing features, interacting with feedback platforms and questionnaires, managing landing pages, heat mapping our site, traffic optimization and data analysis and research, including profiling and the use of machine learning and other techniques over your data and in some cases using third parties to do this.
Legal basis for this data usage:
Notifying you of any changes to our service, solving issues via live chat support, phone or email including any bug fixing.
Legal basis for this data usage:
Sending you emails and messages about new features, products and services, and content.
Legal basis for this data usage:
If you have previously given consent to our processing your data you can freely withdraw such consent at any time. You can do this by emailing us athello@getawriggleon.com
If you do withdraw your consent, and if we do not have another legal basis for processing your information, then we will stop processing your personal data. If we do have another legal basis for processing your information, then we may continue to do so subject to your legal rights.
{{toggleMessage('change-your-mind')}}Processing your data is necessary for a contract you have with us, or because we have asked you to take specific steps before entering into that contract.
{{toggleMessage('contract')}}Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:
In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests
{{toggleMessage('legitimate-interests')}}If you choose to do this, you can continue to use the website and browse its pages, but we will not be able to process transactions without personal data.
You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use the website and browse its pages, but Wriggle and certain services will not work effectively.
We will inform you (before collecting your data) if we intend to use your data for marketing and if third parties are involved. You can opt out from marketing by updating your notification settings on your Account page on the app or website.
You can exercise your rights by sending us an email at hello@getawriggleon.com.
This includes the right to ask us supplementary information about:
We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of other (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason.
We may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails to you based on your behaviour). Otherwise, the only circumstances in which we will do this is to provide the Wriggle service to you.
We will give you a copy of your data in CSV or JSON so that you can provide it to another service. If you ask us and it is technically possible, we will directly transfer the data to the other service for you. We will not do so to the extent that this involves disclosing data about any other individual.
You can do this by asking us to erase any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your use of Wriggle.
Please tell us first, so we have a chance to address your concerns. If we fail in this, you can address any complaint to the UK Information Commissioner’s Office, either by calling theirhelpline or as directed on their website atwww.ico.org.uk.
We have physical, electronic, and managerial procedures to safeguard and secure the information we collect.
But please remember:
The personal data we collect is processed at our offices in Bristol and in any data processing facilities operated by the third parties identified below.
By submitting your personal data, you agree to this transfer, storing or processing by us. If we transfer or store your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy.
Tech businesses often use third parties to help them host their application, communicate with customers, power their emails etc. We partner with third parties who we believe are the best in their field at what they do.
When we do this, sometimes it is necessary for us to share your data with them in order to get these services to work well. Your data is shared only when strictly necessary and according to the safeguards and good practices detailed in this Privacy Policy.
Here are the details of our main third-party service providers, and what data they collect or we share with them, where they store the data and why they need it:
Amazon Web Services, Inc.
(privacy policy)This is a cloud hosting provider: we use it to store data you generate by using the service securely in the cloud.
EU
MongoDB, Inc.
(privacy policy)This is a database provider: we use it to store data generated through your use of Wriggle
EU
Online SAS
(privacy policy)This is a cloud hosting provider: we use it to store data you generate by using the service securely in the cloud.
EU
Amazon Web Services, Inc.
(privacy policy)This is a cloud hosting provider: we use it to store data you generate by using the service securely in the cloud.
EU
MongoDB, Inc.
(privacy policy)This is a database provider: we use it to store data generated through your use of Wriggle
EU
Online SAS
(privacy policy)This is a cloud hosting provider: we use it to store data you generate by using the service securely in the cloud.
EU
Google (Analytics, Adwords)
(privacy policy)We use numerous Google services: GoogleAnalytics is a web analytics service: we use it to track your use of the service, and prepare reports on user activity. Adwords
US
Mixpanel, Inc.
(privacy policy)This is a web analytics service: we use it to track your use of the service, and prepare reports on user activity.
US
Google (Analytics, Adwords)
(privacy policy)We use numerous Google services: GoogleAnalytics is a web analytics service: we use it to track your use of the service, and prepare reports on user activity. Adwords
US
Mixpanel, Inc.
(privacy policy)This is a web analytics service: we use it to track your use of the service, and prepare reports on user activity.
US
Facebook, Inc.
(privacy policy)This enables users to authenticate via Facebook
US
Google, Inc.
(privacy policy)This enables users to authenticate via Google
US
Twitter, Inc.
(privacy policy)This enables users to authenticate via Twitter
US
Facebook, Inc.
(privacy policy)This enables users to authenticate via Facebook
US
Google, Inc.
(privacy policy)This enables users to authenticate via Google
US
Twitter, Inc.
(privacy policy)This enables users to authenticate via Twitter
US
The Rocket Science Group LLC (Mailchimp, Mandrill)
(privacy policy)We use this service for sending, storing and tracking emails
US
One Signal, Inc.
(privacy policy)We use this service for sending, storing and tracking push notifications.
US
Twilio, Inc.
(privacy policy)We use this service to verify your mobile phone number via a SMS
US
Habla, Inc. (Olark)
(privacy policy)This is our live chat
US
The Rocket Science Group LLC (Mailchimp, Mandrill)
(privacy policy)We use this service for sending, storing and tracking emails.
US
One Signal, Inc.
(privacy policy)We use this service for sending, storing and tracking push notifications.
US
Twilio, Inc.
(privacy policy)We use this service to verify your mobile phone number via a SMS
US
Stripe, Inc.
(privacy policy)This service processes payments for us.
EU and US
Shopify Payments (USA) Inc.
(privacy policy)This service processes payments for us.
EU and US
PayPal (Europe) S.a.r.l.
(privacy policy)This service processes payments for us.
EU and US
Stripe, Inc.
(privacy policy)This service processes payments for us.
EU and US
Shopify Payments (USA) Inc.
(privacy policy)This service processes payments for us.
EU and US
PayPal (Europe) S.a.r.l.
(privacy policy)This service processes payments for us.
EU and US
We use cookies. Unless you adjust your browser settings to refuse cookies, we (and these third parties) will issue cookies when you interact with Wriggle. These may be ‘session’ cookies, meaning they delete themselves when you leave Wriggle, or ‘persistent’ cookies which do not delete themselves and help us recognise you when you return so we can provide a tailored service.
You can block cookies by activating a setting on your browser allowing you to refuse the setting of cookies. You can also delete cookies through your browser settings. If you use your browser settings to disable, reject, or block cookies (including essential cookies), certain parts of our website will not function fully. In some cases, our website may not be accessible at all. Please note that where third parties use cookies we have no control over how those third parties use those cookies
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